CLIENT SUCCESS WITHOUT BURNOUT FOR COACHES
IMPACT & INCOME WITH JOY: From Firefighting Stress 👨🚒👨🚒 To 100% Client Success
Are you a coach who built an amazing program but desires to work less because you’re exhausted from overworking & overdelivering to get client results?
- You bring in more revenue than you ever thought possible but your kids say “Mom/dad, all you do is work.”
- You keep your friends and family at a distance and don’t spend as much time with them because you’re either working or thinking about your clients and business.
- Are you tired of doing everything in your power to deliver your transformational service but only seeing 33-70% of your clients get the tangible result of using your strategy/process?
- Would you like to help ALL your clients get results without overserving or being in constant 👨🚒firefighter mode?
- Would you like to serve your clients without worrying about ruining their lives or your reputation or constantly choosing between them and your personal life?
- Would you like to stop feeling frustrated/overwhelmed daily because you constantly go above and beyond to get your clients to do the work, get results and complete your program?
Maybe you HAve…
⇒Overdelivered and overdelivered
You get on calls at the last minute to help clients. Your coaching calls run way over as you troubleshoot last-minute issues on calls. You go above and beyond for your clients. But still they struggle to get results. It leaves you feeling guilty, doubting your abilities and wondering if you care more about their outcomes than they do. But still you try to help even more…
⇒Hired team members or automated your program delivery
You hired virtual assistants to do follow-ups. You hired client success managers or coaches to give your clients the best support possible. You even paid for a new coaching platform like CoachAccountable. But your clients still don’t do the work or leave at random. Sometimes it feels like they quit RIGHT BEFORE they actually hit water after you spend all this time/money to dig up a well.
⇒Copied other gurus methods and strategies
You tweak and retweak your program, following what seems to be working for other coaches. But you still have who clients fall through the cracks, don’t do the work or leave your program at random…
Your coaching program keeps you trapped. You put yourself last so that your business will grow and your clients get results. You’re always worrying about current clients. You are exhausted to the bone and your relationships are suffering. Your dream business that should have given you time and money freedom has become a worse job.
Imagine DITCHING YOUR FIREFIGHTER HAT 👨🚒 BUT STILL…
Have 80-100% of your clients get your promised results even as you double or triple your client retention rates, client referrals, program prices and the number of clients you serve.
Work with God-fit clients who make you excited to work with them daily because they show up, fight through the blocks and do the work.
Reclaim 10-50% of your time, optimize your coaching team operations and maximize your coaching platform investment plus flowing with ease in your business while having time for yourself, spouse and kids.
Have the time to use all your gifts for God’s glory and kingdom-building in other areas of your business and spheres of your life.
INTRODUCING FIREPROOF CLIENT SUCCESS
A 4-week Intensive to equip Coaches to get client success without burnout
A GREAT FIT FOR COACHES WHO...
- ✅Have proven client results (this is not your first program rodeo) and a genuine care for your clients.
- ✅Are settled about your ideal client and the process you use to help them get results
- ✅Have a 1:1, group or hybrid program that teaches clients your strategy/process to get tangible results
- ✅Have access to 6-12 clients (current/past) who can provide feedback.
- ✅️Have an online coaching platform that you use to serve your clients.
TOGETHER WE’LL REIMAGINE YOUR EXISTING 1:1 OR GROUP PROGRAM DELIVERY FRAMEWORK…
STEP 1 (Weeks 1-3): FINISH THE PREP-WORK for the 3 VIP DAYS.
⇒I'll get direct client feedback through 1:1 anonymous interviews with up to 12 of your past/current clients so we gain insights about what you can improve or eliminate. I'll also review existing program documents.
We'll end this period with a call to review the recommendations from the client interviews and set the stage for the VIP Days.
PHASE 2 (Week 4 - VIP DAY #1): LAYOUT YOUR PROGRAM CURRICULUM into a repeatable step-by-step plan that guides your clients from Point A to results without confusion and establishes a firm foundation for monitoring client progress.
⇒We’ll flesh out your process/strategy into phases consisting of actions, resources, deadlines and program progress data points.
⇒We’ll fill gaps and remove redundancies so that all program components support program outcomes and your clients.
⇒We’ll discuss how to incorporate your step-by-step guide and program progress data points into your existing program so you're equipped to proactively help ALL your clients get results without the burnout of constant firefighting.
PHASE 2 (Week 4 - VIP DAY #2): OUTLINE AN ACCOUNTABILITY SYSTEM with key goal health metrics so you proactively keep your clients on track to results and take corrective actions, as needed.
⇒We’ll establish progress indicators (checkpoints and mini goals) that must be met to complete your program on time with results.
⇒We’ll also refine/define penalties and rewards for necessary circumstances..
⇒We’ll discuss how to incorporate your refined accountability system and goal health metrics into your existing program so you're equipped to proactively help ALL your clients get results without the burnout of constant firefighting.
PHASE 2 (Week 4 - VIP DAY #3): reWRITE YOUR CLIENT ENROLLMENT PROCESS so you enroll clients equipped to get results and set you up for success without firefighting from the start.
A good program is wasted on flammable bad fit or misaligned clients. We’ll clarify the prerequisites your ideal clients must meet and incorporate clear expectations and boundaries into your onboarding process.
At the end of Week 4, you will receive a document that details your step-by-step program guide, your refined accountability system and client enrollment process PLUS all the recommendations on how to incorporate them into your existing program.
I KNOW YOU’RE PROBABLY WONDERING…
How are we qualified to help you?
I am a certified project manager and change manager who’ve successfully led over 70+ international programs over the last 10 years. I took the best data-driven client success practices that I used to deliver complex project goals to various clients, and transformed them into the FLOW Framework for coaching programs so that my clients can increase their client success rates without burnout.
As a Christian, I believe it is important to honor yourself as you serve your clients with excellence and ensure they get the results you promised. As Christians, our businesses have the power to heal, transform lives and break generational curses. You literally have the power to delay legacies and destinies.
How do I know this will work for me?
There are typically three main reasons why coaches have clients who don’t get the promised results and are constantly in firefighting mode trying to change that…
- You enrolled the wrong clients in your program.
- Your program doesn’t have a clear delivery and accountability framework.
- The coach’s methods and program suck…
These problems are universal across industries. The FLOW Framework helps coaches fix the first two.
How much does the Check This Client Next cost?
The current investment for this offer is: a low-five-figure investment.
This is a really modest or small investment when compared to the results that the right coach can get.
By the time we’ve finished you’ll have a unique program “nothing like it in the industry” that helps ALL your clients to get your promised results… If you’re like my previous clients, you’ll probably voice a desire to raise your prices.
Studies also show you can increase your revenue by up to 80% and even double it in 36 months just by coaching ALL your clients to results. When your clients get results, you’ll increase your client retention rates plus have raving fans who refer you to others.
...recommend her to anyone looking to offer their clients the best!
“I have had the wonderful privilege of knowing Chanel and have been opportune to be blessed with her skills and abilities. Wow! Chanel is a gifted individual, and she knows her work very well. She is not about talking but about action, getting things done.
She takes the time to understand your needs as a business and goes above and beyond to deliver an effective solution. She's talented, generous, creative, and quick. I love her and would recommend her to anyone looking to offer their clients the best!”
...our customers provide glowing references which speak to the experiences they have lived
Chanel is a high-achieving, no-nonsense, get-it-done type of woman. She doesn't play. Through our work, we were able to consistently live up to our mantra by providing an “Insanely Good Customer Experience".
Today, we successfully serve more clients because she helped to streamline critical processes and tools that helped us deliver great client experiences. As a result, our customers provide glowing references which speak to the experiences they have lived. We cannot recommend Chanel highly enough.
Human Resource Specialist
...turned my business around for good after I took the steps to do all the necessary correction...
Chanel really opened up everything and I am seriously laughing at myself. The process gave me clarity on my client experience and business strategy. She pointed you towards every detail that will improve your whole business and client experience. My audit turned my business around for good after I took the steps to do all the necessary correction. I will recommend Chanel again and again.
...Must-have for businesses looking to elevate their clients' experience...
My audit allowed me to identify any gaps in my client journey Chanel is a must-have for businesses looking to elevate their clients' experience. The investments you make to ensure your internal and external systems work smoothly are well worth it.
I've always felt that there's much of a disconnect in our client journey....
Chanel, Much thanks for the extensive and detailed audit. I've always felt that there's much of a disconnect in our client journey. This makes sense now and puts things in perspective.
Digital Marketing Strategist
We've seen an increase in our customer engagements...
Chanel has more than delivered. We've seen an increase in our customer engagements...! We wholeheartedly recommend Chanel "The Robe Way" to everyone we know.
FREQUENTLY ASKED QUESTIONS
I'm already in firefighting mode so things are hectic right now. Will I have the time to do this?
This service is designed to consider your time constraints. You’ll get small assignments to complete after our onboarding call and 1:1 Zoom strategic collaborative sessions but the bulk of the work will take place during the 3 1:1 VIP Days in Week 4.
How soon can we begin?
Because I give specialized 1:1 attention to each of my clients, I generally only work with 1 client per month. You can still reserve your spot. During our sales chat, we will agree on the start date of the service.
I'm not a Christian but seriously love what you do! Can I apply to work with you?
It is truly awesome that you love what I do. I’m so honored. Unfortunately, based on direct orders from Upper Management (God), I only work with Christian business coaches. This is unlikely to change unless God says otherwise. However, I do put out a lot of value-packed content that digs deeply into my processes. You can join my mailing list to get that content directly in your inbox or check out the blog.
Are there any long-term or other opportunities to work with you?
Yes! This service is Phase 1 of the full scope of the Check This Client Next consulting service. My goal is to help coaches shift from manual mess to automated proactive client success. As such, I offer consulting support as they implement their refined foundations in their existing program. I also offer a service to help them have a CHECK THIS CLIENT NEXT dashboard that provides real-time insights about their clients progress to results so that they (and their team) can shift from firefighting to taking proactive actions that eliminate burnout and help ALL their clients get result.
I also offer 1:1 consultations and speak/host workshops about certain aspects of the service in other coaches’ and consultants’ programs.